You’re always in control of your subscription - here’s how to pause your next box:

• Log in to your account here https://mrsquilty.co.uk/account/login
  
• Go to “Manage My Subscription”
  
• Click “Skip” next to the upcoming box
  
• Make sure to log in using the same email you used when placing your order.
  
  Need to pause for longer or prefer we take care of it? Just send us a quick message at support@mrsquilty.com - we’re happy to help.

Let’s get you back in. Here's what to check:

• After your first order, we sent you an email with the subject line: “Activate your account – Mrs. Quilty”.
  
• Can’t find it? Check your spam or junk folders - it might’ve landed there by mistake.
  
• Log in here using the same email you used at checkout.
  
  Still stuck? Email us at support@mrsquilty.com and we’ll help you get back on track.

Let’s get that sorted! A few things to check:

• One discount at a time - if there’s already a promotion applied (like 10% off or a free gift), other codes won’t work
  
• Look at your cart - if you see a discount already applied, that might be the reason your code is not working.
  
• Double-check the code - make sure there are no typos, spaces, or missing letters
  
• Has it expired? Some codes are time-limited
  
  
  Still not working? Reach out to us at support@mrsquilty.com - we’re happy to take a look and help.

We understand plans change. To cancel an order, just email us at support@mrsquilty.com as soon as you can.

Just a heads-up: canceling your subscription does not automatically cancel an order that’s already been placed. If your box hasn’t shipped yet, we’ll do our best to catch it in time.

All bonus patterns (like seasonal or animal-themed ones) are sent digitally to the email you used at checkout.

• Check your inbox and spam folder for a message with the subject: “Your bonus patterns are here!”.
  

Still can’t find them? Email us at support@mrsquilty.com and we’ll resend them right away.

Your free gift is packed right inside your box - it’s not shipped separately.

• Even if it shows up as a separate line on your order summary, it’s included with everything else in your box.
  
• You’ll find a full list of what's inside in your printed magazine, including which item is the gift.
  

Not sure if you received it? Send us a photo of what was inside your box to support@mrsquilty.com - we’ll help confirm and make it right if anything’s missing.

Mrs. Quilty Box is a subscription service that delivers a curated selection of quilting fabrics and tools to your doorstep every month. Each box contains 17+ handpicked items worth over £90, including:

• 12 pieces of premium, limited collection 100% cotton fabrics
• A magazine with unique templates
• Surprise gifts & much more

All subscriptions come with a 30-day money-back and easy returns, so there's zero risk!

After you subscribe, a box filled with quilting fabrics and tools is sent to you each month with no repeating items!

The subscription operates on a monthly billing cycle, but you can adjust the frequency or cancel at any time without strings attached.

Mrs. Quilty Box makes quilting fun and easy with a monthly delivery of special projects and top-quality cotton fabrics — twice as much as rival boxes at a much lower price!

All your items are valued at over £90 and come with step-by-step instructions from quilting experts for all skill levels.

Our focus on quality, affordability, the joy of unboxing, and providing expert guidance sets Mrs. Quilty Box apart, making every quilting project one of a kind.

At this time, customization is not available. The content of our boxes is pre-set to ensure a premium selection process. This allows us to surprise you each month, enhancing the unboxing experience.

For any concerns, like damaged, missing, or duplicate items, please email us at support@mrsquilty.com with a photo. We're committed to swiftly resolving your issue with a replacement, ensuring your satisfaction.

If you have any questions or need assistance, please contact our friendly, 24/7 customer service team at support@mrsquilty.com. Our usual response time is within a few hours, though it may take up to one working day to receive a reply during peak periods. Be assured, your satisfaction remains our foremost concern.

Your first box ships IMMEDIATELY after you subscribe and arrives within 8-14 days. Future boxes are sent out on the 9th of each month.

Yes! You can adjust the frequency of your boxes, receiving them bi-monthly, quarterly, or at other intervals. And, if circumstances demand it, you can skip a box, too! Simply:

1. Log into your account
2. Navigate to 'Manage My Subscription'
3. Adjust to your preference.

Absolutely! Quilting is one of the most rewarding gifts you can give someone, as it's incredibly therapeutic and gives a sense of accomplishment. With full subscription control, you can easily cancel after the first box, ensuring the gift is as flexible as it is thoughtful.

When you resubscribe after cancellation, we ensure your boxes pick up right where you left off. Please reactivate your old subscription to avoid duplicate boxes rather than starting a new one. If you encounter any issues, please contact us at support@mrsquilty.com.

Any changes to your shipping address, payment info, or other account details can be made by logging into your account. Please remember to set any new shipping address as the default.

No worries. Simply create a profile using the same email you used to subscribe. This will link your subscription and store accounts. Use this link below:

https://mrsquilty.co.uk/account/register

If you decide to cancel your subscription, you can easily do so by:

1. Log into your account.
2. Navigate to 'Manage My Subscription'
3. There, you'll find a simple and hassle-free cancellation option.

We understand that circumstances may change, and we're here to support you every step of the way.

Accepted payment methods include Visa, MasterCard, Maestro, PayPal, Apple Pay, Discover, and Amex. The first charge occurs at the subscription time, while future charges happen on the 9th of each month. Please note that the price of your first box is what you'll pay for all future boxes. Discount codes apply only to the first box. Rest assured, your billing is automatic, ensuring a seamless and worry-free experience throughout your subscription.

Some banks may flag our charges as international. If your payment is declined, please authorize international transactions with your bank.

Shipping costs vary depending on your location. You will see the exact shipping cost on the checkout page once you enter your address. Future boxes ship on the 9th of each month with no hassles on your part.

No problem at all! Log in and update your shipping address in your account, and remember to set it as your default address. That's it, all set for your next Mrs. Quilty Box!

Your happiness is our top priority. If you are unsatisfied with your Mrs. Quilty Box, you have a 30-day money-back guarantee. Simply contact us at support@mrsquilty.com within 30 days of receiving your box, and we'll ensure you get a full refund. We promise to make things right with an easy return policy in place.